Policy

Last updated: 2 October 2026

14-day refund guarantee

If you're not happy with a Day Pass, or with the first payment of a Pro plan, email us within 14 days of that payment and we'll refund it in full. You don't need to give a reason, though it helps us improve.

Renewals

Pro is a subscription. It renews automatically every month (or every year, with yearly billing) on the date you first paid, until you cancel. Each billing month starts a new month of allowance, including each month of a yearly plan; unused allowance doesn't carry over.

Renewal payments aren't covered by the 14-day guarantee. To avoid the next charge, cancel before your renewal date. If a renewal charged you in error or you couldn't use the service because of a problem on our side, email us and we'll put it right.

How do I cancel my subscription?

1. Sign in with the email you paid with, click your initial in the top right corner and select Account.
2. Open Billing and select Cancel subscription.
3. Confirm by selecting Cancel subscription again.

Cancelling takes effect at the end of your current billing month. Pro stays active until then and you won't be charged again. After that your account goes back to normal use.

Changed your mind? At any time before the end of your billing month, open Account, then Billing, and select Resume subscription. Billing is also where you change your card and download receipts.

If you still have issues, email support@mirinex.com from the address you used at checkout and we'll cancel it for you.

How refunds are paid

Refunds go back to your original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.

Your rights

This policy is in addition to any rights you have under consumer law and any refund rights offered by our payment provider. It doesn't limit those rights.

Requests

Email support@mirinex.com from the address you used at checkout.